Marc Denommee is adamant about customer service when it comes to running his real estate business. Marc agrees that the way we do business is always changing, whether it be the Internet, or communicating with our clients using our mobile devices. Marc insists that more than ever good customer service is the key to a successful business.
There has been a shift in the way we all do business because of technology. And Marc would be the first to say that technology has transformed his business for the better. He's a bit of a tech buff and runs most of the business from his iPhone and his iPad, scanning and emailing documents and offers on a weekly basis through his ipad is the norm.
Marc indicates the problem he sees today is a lack of good customer service. Marc focusses on a strategic plan when selling his clients properties, every detail is important from the right angle in a photo to making sure everything in the house looks its best. And dealing with buyers is no different, they need an advisor someone they can trust, it's important to listen to what they are asking for and not trying to sell them every house they see. Marc also believes the old ways of pressure selling are thing of the past. Customers want to know you're representing them and that you're working hard, they want honesty and transparency. This is the work Philosophy Marc has used throughout his career.
Marc has had many successes in his real estate career which started in 1997. He is been the re-cypionate of multiple real estate awards including the Royal LePage diamond award for seven consecutive years which placed him in the top 3% across Canada for the company. But Marc said that his most satisfying moments are when he gets to tell his client their house is sold, and when he sees the happiness and excitement when his buyer is moving into their new home.
Marc's biggest successes are his wife and two children, he's very family orientated, and has a balanced life. " I'm very fortunate to live in such a great community have a fantastic family, and really love what I do for a living"